What our customers say
"Groundswell Partnership have supported us to explore with citizens , staff , carers and partners how we are delivering personalisation through excellent facilitation and engagement processes which have brought energy, focus and challenge. They have enabled us to identify concrete steps we need to take to improve how we work to deliver better outcomes in the context of effective individual, team and system learning."
Richard Jones, Executive Director of Adult and Community Services, Lancashire County Council
"In Control is careful only to commission and work alongside organisations and partners we are fully confident share our commitment to self-direction and citizenship. It remains rare to find organisations that can combine these values with the great practical and technical expertise needed to deliver on them -Groundswell Partnership is one of these few."Martin Routledge, Director of Operations, In Control
"The Groundswell Partnership team are change agents: in addition to their personal expertise and insight they have developed an effective way of working based on a relationship model of asset recognition and sharing- the founding principles of good co-production. Groundswell Partnership have been asked by MacIntyre to help us, as a national service provider, to develop our expertise on co-production; to enhance the outcomes for the people we support by developing our capacity to improve people’s well-being and to develop a greater sense of connectedness with local neighbourhoods. We see this as an accepted and powerful way of equalising the relationships between professionals and people who use services and their families, and between those individuals and general society.”
Bill Mumford, Managing Director, MacIntyre
"Too often, efforts to deliver personalisation fall short because they don’t engage people in the right way and are too process heavy. Groundswell Partnership understand this danger and concentrate on building person centred change in a way which is simple and engaging. Breakthrough UK is an organisation of disabled people. We have worked together with Groundswell Partnership to develop the Empower and Enable approach to support planning, a model which builds on people’s skills and assets to put people in control of the process and reduce the need for professionally led support."Lorraine Gradwell MBE, Chief Executive, Breakthrough UK
"Sue Ryder have been impressed with the thorough planning and delivery of Planning Live sessions aimed at seeking the goals and aspirations of people we support in terms of their future housing and support needs. Groundswell Partnership have been instrumental in changing the way we do things in terms of supporting the delivery of high quality personalised services to people at their most vulnerable."
Steve Jenkin, Director of Health & Social Care, Sue Ryder
"During 2011 Hartlepool Borough Council (HBC) worked with Groundswell Partnership on a working together for change project. HBC were undertaking a systematic review of day service provision across the town and wanted to get a better understanding of how service users, commissioners and providers felt about day opportunities.
By using the WTFC methodology we were able to use the data from 156 person centred reviews to find out peoples views on; what was working, what was important for people and what needed to improve.
The WTFC methodology brought person centred planning into strategic commissioning, enabling providers and commissioners to work alongside service users, parents and carers to develop commissioning intentions for the future.
I would highly recommend this process, a methodology that makes good use of person centred approaches, directly linking these to outcomes."
Neil Harrison, Head of Service - Child & Adult Services, Hartlepool Borough Council